Inbound Features We Receive Calls to satisfy our Clients and Customers Needs
Appointment Setting Services that Lead to Meetings, Sales and Growth. Finding an outbound telemarketing service provider for your appointment setting needs has become a veritable must. Read more>>
Stay with us,this service is to be launched very soon!meanwhile call 5000 now!.
We start by ensuring that each of our professional agents always maintains a smile in their voice. They atmosphere to your callers, while remaining serious on a business level. Read more>>
At Call Rwanda we provide you with the call center support you need. By outsourcing help desk services, you can offer your customer base guaranteed 18/7 service levels for help desk needs Read more>>
At a strategic outsourcing option, Call Rwanda , Specialty delivers you the best technology, knowledgeable agents, and customized solutions; all without having to pay through the nose for great service. Whatever your businesses needs are, our 18/7 services can be customized to fit your company making us a superior outsourcing solution. This includes basic services and complex multichannel options like:
Core Features Professional Team is waiting your calls in.
Order taking requires much more than simply relaying a message. People skills are required, as well as knowledge of the product in question, and an accuracy of all the details involved. Live order taking for business is not something that every answering service manages to handle correctly. It is an unfortunate fact that some of our competitors could actually do damage to your business, if allowed free rein. An order taking answering service has many responsibilities. They are responsible for the profitability of your business and mistakes made in this area could cost you thousands of francs. If you are to trust your business venture to an answering service that will be the front line for your callers – the communications area where new orders or repeat order are taken, then you know it had better be very, very good indeed. We start by ensuring that each of our professional agents always maintains a smile in their voice. They remain upbeat and project a happy, pleasant and helpful atmosphere to your callers, while remaining serious on a business level. This is known to put business callers at ease and to make them relax more, feeling safe that their order is being addressed properly and efficiently, but in a friendly manner. Your callers can reach our professional agents, working on your behalf, through a toll free number, provided at no extra cost. It is also known that a toll free number can increase orders as callers feel there is no immediate financial risk to themselves. They can make a free call and only proceed with the order if they feel at ease. Our professional agents ensure that they do feel at ease, every time. We will always give your callers personal attention. Your line is always answered by one of our professional order taking agents using your company name, 18 x 7, day - night. You can rest assured that your caller will NEVER be placed on hold once they are answered. They will never have to endure an irritating wait while the agent answers another, possibly rival, call. Once our professional agents have the attention of your caller, they keep it. You can provide your own answering scripts for our professional agents to follow, if you wish, or we can assist you in developing your own, personally tailored scripts. The choice is always yours. Our professional agents will always relay accurate information from your caller to your company to ensure that your customer is delivered the correct product to the correct shipping address. We are able to link directly to your website, or we can develop an external submission form of our own that will send you an email or fax once we have completed and submitted it, allowing you to process the order at your leisure. If you need us to call a customer back on your behalf to relay important information, or to obtain important information, we can do this. In fact, there isn’t very much we can’t do in regard to order taking that you might need. We will always cater strictly to your business needs, whatever they may be.
Comming very soon
Comming very soon
Utilize Our Call Center Registration Services for Any Event Including Conferences & Seminars….Call Center Registration is a feature that more and more businesses are utilizing. Specialty Answering Service can accommodate most company's needs with their unique, state of the art call center registration software. The software combined with Specialty's call distribution system and highly trained staff of registration agents makes the task of scheduling and confirming attendees a smooth transition. In order to meet the registration needs of a company, Specialty combines live operators with online scheduling, voicemail, IVR, Live Chat and other abilities to maximize the effectiveness of a campaign or project. Our outsourced registration encompasses the needs of both seminar and event registration. The ability for a company to customize a solution directly with the call center staff makes this feature a must with any company needed to track and capture prospective attendees.
In addition to being able to handle and customized very specific protocol, we can make the most out of every phone call. Registration up-selling and cross-selling are a unique enhancement to any project. Callers are encouraged by the operators to bring additional guests to the event or additional members to a class or seminar. In addition, callers can be encouraged to attend additional events as well as to purchase companion products that are associated with the Registration project.We are prepared to handle your registration needs by providing the following features.
• Live 18 hour operator service
• Specific Training
• Multilingual Capabilities
• Registration Follow up
• Registration Surveys
• Caller Satisfaction Reports
• Registration Conversion Statistics
While every customer has very different call center needs, Specialty Answering Service has a plan to fit every business. In the course of any "registration type" project, needs may change, and instructions may need to be altered. Specialty is prepared to "go with the flow" and make whatever necessary adjustments are needed to aid in the success of the program. Many times the marketing effort may not be what is anticipated and alterations must be made. Specialty cannot only adjust to new instructions, but also may be able to success new strategies based on similar circumstances that have been experienced in the past.
While many answering services will map out a course for your needs, Specialty will work with you to map the course out properly. Every phone call and inquiry is handled in the precise matter needed to ensure success. With outsourced registration being a hot button in the answering service industry, technology will continue to develop. We are pioneering new and exciting breakthroughs in web enabled training & better technology to make your next event a success!
Questions? Get in touch!